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PRIVACY POLICY

With this privacy policy, we would like to explain to you what data we collect, how we use it and what your rights are to protect your data. The policy applies only to our website and its visitors and does not apply to data collected through other channels.

DATA COLLECTION AND USE
YOUR DATA CONTROLLER IS ARCIERE OÜ
reg. number: 16635539
e-mail: info@mylittlepancakes.ee
phone number: +372 5363 5045

We collect and process information in accordance with the General Data Protection Regulation (GDPR) of the European Union, which entered into force on 25.05.2018.

WHAT DATA WE COLLECT

The information we collect includes information that you knowingly and actively provide to us when using or participating in our services or promotions, as well as any information that your devices send when accessing our products and services.

The data we collect includes information that vou have knowingly shared with us when using our services or campaigns and information that your devices automatically transmit to us.

Your personal data may reach us in the following ways:

  • If vou contact us by phone, email or online chat.
  • When you browse the website www.mylittlepancakes.ee.
  • If you comment, like or share any post on our social media account.
  • If vou subscribe to our newsletter.
  • If vou place an order in the www.mylittlepancakes.ee e-shop.
  • If you provide personal information about another person who receives the goods.
  • If you make payments using e-banking or another electronic payment method.
  • When vou comment on a posts on our website.
TYPES OF DATA TO BE COLLECTED
Personal data

We ask you for personal information only if it is necessary to provide you with the service. By contacting us or visiting our website, you may share the following information with us:

  • First and last name
  • E-mail address
  • Postal address, country, city
  • Phone
  • Chat history between you and us
  • Information about the location of Your web browser and IP address
Log files

Our website www.mylittlepancakes.ee saves log files about its visitors. Information collected may include:

  • Type of device used
  • Internet Protocol (IP) address
  • Type of browser
  • Internet Service Provider (ISP)
  • Date and time of Your visit to the website
  • Entry and exit page number of clicks on the website 

The information contained in the log files is used to analyse trends, administer the website, monitor visitor activity and gather demographic information. The information obtained is not intended to, and does not, identify an individual.

Cookies

Like most websites, www.mylittlepancakes.ee also uses "cookies". A cookie is essentiallv a text file that is stored on the user's device when visiting a website. Cookies are used to determine and save preferences, regional settings, options for using services, etc. If vou wish, you can disable the use of cookies in the browser settings, but in this case it is possible that the service offered to you will be disrupted.

What type of cookies do we use?

Depending on the person managing the cookies, they may be:

First-party cookies: they are sent to the user's device from a computer or domain managed by the owner of the web itself, and through them the desired service is provided to the user.
Third-party cookies: these cookies are sent to the user's device from a computer or domain that is not managed by the owner of the website, but by another person who processes the information obtained through cookies.

The website uses both first and third party cookies.

Cookies can also be classified according to the duration of their use:

Session cookies: type of cookie designed to collect and store data while the user browses the website. They are often used to store information that is only useful for providing the service requested by the user once (e.g. a list of purchased products).

Permanent cookies: type of cookies in which the data remains permanently on the device and can be used and processed for a period of time determined by the organization responsible for the cookie; it can be from a few minutes to several years.

The website uses both our persistent and session cookies.

What do we use cookies for?

Necessary cookies. Session cookies, the purpose of which is to enable you to use the services offered on our website. These cookies help authenticate users and prevent malicious use of user accounts. Without these cookies, we cannot offer vou the desired services.

Notification cookies. These cookies identify whether users have accepted the use of cookies on the website.

Functionality cookies. These cookies allow your browser to remember the choices you make when using the website, such as saving your login details or language preferences. The purpose of these cookies is to provide you with a more personalized experience and to prevent you from re-entering your preferences.

Performance cookies. These cookies allow us to analyze page usage so that we can measure and improve site performance. This may include cookies from third-party analytics services. If you do not allow these cookies, we will not receive data about your visits to the site and will not be able to make improvements based on it.

HOW WE USE DATA

We may use the collected information for various purposes, including:

  • To maintain, manage, develop, personalize and expand our website.
  • To collect statistics so that we can provide better services and/or offers and understand and analvze the behavior of visitors to our website.
  • To identify you by phone, text or email.
  • When sending you information and asking for feedback about our services.
  • To prevent fraud and protect our website.
  • To enable us to connect with you through a social media account.
  • To enable the reading of chat history to speed up the provision of relevant advice.
  • With the aim of improving the quality of our service and providing more efficient browsing solutions.
  • To develop new products, services or improve their functionality.
  • To send/deliver goods, process orders, issue invoices, order via bank link and confirm vour order or refund money.
  • Offering products and services that may be of interest to you, taking into account your previous orders.
  • To simplify and speed up interactions between us when you contact us.
  • For other purposes. For example, to analyze data, research trends, evaluate the effectiveness of our advertising campaigns.
IN WHICH CASES WE MAY SHARE YOUR DATA
  • We may share or transfer your personal data in connection with a change of ownership, merger, sale of assets, financing or acquisition of our company. We will inform vou about the transmission of your personal data and when the provisions of another privacy policy will apply to them.
  • We may share your data with our partner companies, requiring them to comply with this privacy policy. Affiliated companies include our parent and subsidiary companies, joint venture partners or companies owned by us.
  • We may share your data with our business partners to offer you certain products, services or promotions.
  • We may, with your consent, disclose your personal data for any other purpose.
  • We are obliged to disclose your personal data if required by law. In good faith, we may also disclose your data to comply with legal obligations, to protect our rights or property, to prevent or detect possible violations of law related to the use of our service, and to ensure the safety of service users.
STORAGE OF YOUR PERSONAL DATA

The Company will retain your personal data only as long as it is necessary for the purposes set out in this Privacy Policy. We retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we need to retain your information to comply with applicable laws), to resolve disputes, and to enforce our legal agreements and policies.

The company also keeps log files for internal analysis purposes. Log files are usually kept for a shorter period of time, unless the data is used to strengthen security or improve the functionality of our service, or we are required by law to keep the data for a longer period of time.

PROCESSING OF CHILDREN'S DATA

We do not knowingly collect information from children under the age of 13. If we suspect that we are processing the data of a person under the age of 13, we will remove that person from all our databases.

YOUR RIGHTS TO PROTECT YOUR DATA

You always have the right not to share your data with us, knowing that this may affect your experience on our website. If you choose not to share your data with us, we will not treat you any less because of it. When you provide us with personal information, you understand that we will collect, store, use and disclose it in accordance with this Privacy Policy. You have the right to request details of the data collected about you.

When we receive personal information about you from a third party, we protect it in accordance with this privacy policy and the law of the Republic of Estonia. If you share third-party data yourself, you confirm that you also have the right and permission to do so.

Even if you have previously agreed to share your personal data with us for marketing purposes, you retain the right to change your mind at any time. You always have the right to stop communicating with us and to request that we remove your data from our databases. From time to time, we may also ask for information about you to verify your identity. If you find that the data we have collected about you is inaccurate, outdated, incomplete, irrelevant or misleading, please contact us by e-mail: info@mylittlepancakes.ee. We will do our best to correct inaccurate, incomplete, misleading or outdated information.

If you believe that we have breached the relevant data protection law and wish to make a complaint, please contact us using the contact details found in this document and provide us with full details of the breach. We will investigate your complaint promptly and will respond in writing to you with the results of our investigation and the steps we will take to resolve your complaint. You also have the right to contact the regulatory authority or the data protection authority.

GDPR DATA PROTECTION RIGHTS

We want to make sure you are aware of all your data protection rights. Each page user has the right to the following conditions:

  • Right of access - You have the right to request copies of your personal data.
  • Right to data rectification. You have the right to request that we correct data that you believe is inaccurate. You also have the right to request that we supplement data that you believe is incomplete.
  • Right to erasure - under certain conditions, you have the right to request the erasure of your personal data.
  • Right to restriction of data processing - under certain conditions, you have the right to request restriction of the use of your personal data.
  • The right to object to the use of your personal information. You have the right to object to the use of your personal information under certain circumstances.
  • Right to Data Portability. Under certain circumstances, you have the right to request that we transfer the data we collect to a third party or directly to you.
SECURITY OF YOUR DATA

The security of your personal information is important to us, but please remember that no method of exchanging information over the Internet or any method of electronic storage is 100% secure. Although we do our best to protect your data, we cannot guarantee its complete security.

Arciere OÜ undertakes all reasonablv necessarv measures to ensure that your data is processed securely and in accordance with this privacy policy and the law of the Republic of Estonia. Your data will not be transferred to any organization or country, unless there is a valid reason for this and the security of your data is ensured.

REFERENCE TO OTHER WEBSITES

On our website you may find links to other websites that are not owned by us. When you click on a third-party link, you will be directed to that third-party site. We strongly recommend that you read the privacy policy of each site you visit.

We have no control over third party sites and are not responsible for their content, privacy policies, services provided or otherwise.

PRIVACY POLICY UPDATES

If necessary, we have the right to make changes to this privacy policy document. When the privacy policy is updated, we will change the document update date at the bottom of it. If you continue to visit and use our website after the privacy policy has been updated, we will treat this as your tacit consent to the changes.

Last modified 02/12/2022

TEMS OF SALE
My Little Pancakes is owned by OÜ Arciere
reg. number: 16635539
address: Tartu county, Tartu parish, Kõrveküla, Kõrveoja tn 2, 60532
e-mail: info@mylittlepancakes.ee
phone number: +372 5363 5045

The online store has the right to change the terms of sale at any time. The amended terms and conditions will be published on the website of the Webshop www.mylittlepancakes.ee and will take effect immediately after publication. By using the online store and placing orders through it, the customer has agreed to the terms of sale and privacy of the online store.

VALIDITY OF THE SALES AGREEMENT. PRODUCT AND PRICE INFORMATION
  • Terms of sale apply to the purchase of products from the Online Store.
  • Information about the product is provided in the Webshop directly next to the product.
  • The prices of the products sold in the online store are indicated next to the products.
ORDER FORMATION
  • To order the goods, you must add the desired products to the shopping cart. 
  • To complete the order, you must fill in the required data fields and select the appropriate method of product delivery.
  • The fee displayed on the screen for the order can be paid by invoice. 
  • If the ordered goods cannot be delivered due to the end of the goods or for some other reason, the buyer will be notified as soon as possible and the money paid (including the costs of delivery) will be returned without delay, but no later than within 3 days of sending the notice.
  • The settlement currency is Euro (€).
  • The sales contract comes into force from the receipt of the amount to be paid to the online store's current account.
  • The minimum purchase amount is 10 €.
Delivery conditions:
  • Delivery is made according to the agreement. 
  • We will consider the time and date you want.
  • Delivery by us is within the city of Tartu.
Right of withdrawal and submission of claims:
  • Due to the nature of the products, it is not possible to return the ordered products.
  • The customer is obliged to inspect the products immediately upon receiving the order.
  • In the event of defects in the order or product quality problems, you must immediately contact customer support (info@mylittlepancakes.ee), describing the problem as precisely as possible and adding pictures.
  • The online store responds to the consumer's complaint in writing or in a form that enables written reproduction within 3 days.
  • The online store is responsible for the non-compliance or deficiency of the goods sold to the customer with the contractual conditions, which were already present at the time of handing over the goods.
  • The online store is not responsible for defects that have occurred after the goods have been handed over to the customer.
  • If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Webshop will return the fees included in the sales contract to the buyer.
  • The liability of the online store is limited to the cost of the product.
DIRECT MARKETING AND PERSONAL DATA PROCESSING
  • The online store uses the personal data entered by the buver (name, phone number, address, e-mail address, bank details) to process the order and send the goods to the buyer.
  •  OÜ Arciere is the controller of personal data of the online store. 
SOLVING ARGLIMENTS
  • All customer complaints are resolved personally in cooperation with the customer.
  • If the customer and the Online Store cannot resolve the dispute by road, then the customer can resolve the dispute with the Consumer Disputes Court. The client also has the right to Tartu County Court.